Digital transformation in the telecommunications sector
Telecommunications service providers are emerging from the world of consumer connectivity to businesses and ecosystems, and providing a wide portfolio of services combining connectivity with digital content, professional services and devices. This change in the market imperatives require the telecom companies to reinvent business processes and the underlying systems.
Advanced connectivity
- Network evolution helps you support other industries in reinventing business processes. However, you must deploy and operate telecom networks as efficiently as possible while maximising your network’s revenue potential. Combining 5G, the IoT, edge computing, AI, and machine learning technologies enables you to connect and monetize a sensor-based world.
Monetization of new business models
- Commoditization of basic communication services means that you need to diversify your revenue streams. With a combination of flexible consumption and innovative business models, you can achieve revenue stream diversification by transforming into a digital life provider, data broker, digital transformation enabler, or cloud service provider.
Hyperfocus on the customer experience
- To compete effectively in the digital economy, you must deliver a highly personalised and fully digitalised experience across multiple channels, including brick and mortar stores, online touch points, call centres, and social communities. Tailor-made telecom services and solutions are also crucial if you are to meet and exceed customer expectations.
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